Fort Wayne - Allen County Airport Authority

At FWA, we value you and your time. That’s why you’ll find perks here that you won’t find at big city airports. From our Customer Service Agents who offer complimentary curbside luggage assistance and shuttle rides to the parking lots, to the short lines at the ticket counters AND at security screening, to the FREE wi-fi throughout the terminal, to the Hospitality Hosts who welcome you to Fort Wayne with a cookie and a smile - We’re taking our commitment to improving your travel experience to a whole new altitude.

Airport Volunteer Hosts Program:

Join the nationally recognized team of FWA Hospitality Hosts who were credited with earning FWA the title of “Friendliest Airport in the Nation” in USA Today.

If you enjoy meeting and helping others and if you enjoy being around the hustle and bustle of an airport, you will want to consider becoming a member of the Hospitality Host team. Our Hospitality Hosts provide friendly and helpful assistance to the passengers and visitors that come to FWA each year.

Seven days a week, from 8:30 a.m. to 8:30 p.m. arriving passengers are greeted by our volunteers with a smile, a “Welcome to Fort Wayne” and a cookie. As our volunteers walk through the terminal, they provide information about arrivals, departures, driving directions, area events and attractions as well as airport information. Since the program began in 1999, Hosts have given over 85,000 hours of volunteer service to FWA.

Qualifications:

• Be able to work well with people
• Have an outgoing, friendly personality
• Be dependable
• Participate in a background check & fingerprint screening
• Attend the mandatory training program
• Be physically able to perform the requirements of the program

Requirements:

• Volunteer at least two 4-hour shift every month.
• Meet and greet people and give directions to various services within the terminal.
• Provide handouts of hotels, restaurants, and local events when requested.
• Through the use of the many maps at the Information Desk, be able to give clear directions within Fort Wayne and to the surrounding areas.
• Participate in a comprehensive training program.

For more information on the FWA Hospitality Host Volunteer opportunity, contact Lexi Thomas, Customer Experience Supervisor, at (260) 446-3433 or athomas@fwairport.com